Refund Policy

1. What this policy covers

This policy applies to WCS Premium, a digital subscription that unlocks the AI drafting tools, expert checklists, unlimited AI legal chat and unlimited PDF Tools. The subscription is sold by [Business legal name].

The free parts of WCS Rights, such as the library, rights guides, complaint wizard, FAQ and contact directory, involve no payment, so there is nothing to refund.

2. 7-day money-back guarantee

If you ask within 7 days of a payment, we will refund the full amount. You don't need to give a reason, and there is no penalty. This applies to:

• your first Premium payment, and
• each automatic annual renewal payment.

This is in line with the cooling-off right in section 44 of the Electronic Communications and Transactions Act 25 of 2002. Once your refund is processed, your Premium access ends.

3. Cancelling after 7 days

You can cancel at any time. If you cancel more than 7 days after a payment:

• your subscription will not renew again;
• you can choose to keep Premium until the end of the year you've paid for, or
• you can ask us to end Premium straight away, and we will refund R20 for each full unused month left in your subscription year.

4. When you're always entitled to a refund

Whatever the time limits above say, we will give you a full or fair partial refund if:

• you were charged twice for the same period, or charged the wrong amount;
• you were charged after you cancelled;
• Premium features were unavailable for an extended period and we could not fix the problem within a reasonable time;
• the service was not provided to the standard the Consumer Protection Act requires.

5. How to request a refund

Email support@wcstech.co.za with the subject line "Refund request" and include:

• your full name and the email address you used on Payfast;
• the Payfast payment reference and the payment date, both of which are in your Payfast receipt email;
• optionally, the reason for your request. This helps us improve, but you don't have to give one.

We will confirm that we've received your request within 2 business days, and tell you whether it's approved within 5 business days.

6. How refunds are paid

• Approved refunds are paid through Payfast to the original payment method wherever possible.
• Card refunds usually appear on your statement within 5–10 business days, depending on your bank.
• If a refund can't go back to the original method, as with some instant-EFT payments, we will pay it into your South African bank account by EFT. We'll ask for your account details by replying to your email, and we will never ask for your card number or PIN.
• Every approved refund is paid within 30 days of your cancellation, as the law requires.
• We refund in South African rand. We are not responsible for fees or exchange-rate differences charged by your own bank.

7. Cancelling your subscription

To stop future renewals, do either of the following:

• email support@wcstech.co.za and we will cancel it for you and confirm by email; or
• use the cancellation option in the subscription emails Payfast sends you.

To avoid being charged, please cancel at least 1 business day before your renewal date. If a renewal goes through anyway, it is still covered by the 7-day guarantee.

8. Chargebacks & disputes

Please contact us before you dispute a charge with your bank. We can usually refund you faster than a chargeback, and a chargeback may suspend your Premium access while it is investigated.

9. Your legal rights

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other South African law. If this policy ever conflicts with those laws, the law applies.

If we can't resolve your complaint, you can contact the Consumer Goods and Services Ombud (0860 000 272, cgso.org.za) or the National Consumer Commission (0860 266 786, nccsa.org.za).

Questions? Email support@wcstech.co.za or phone 076 584 8417.